Delivery, Returns & Cancellation

1. Scope

This policy applies to all purchases made on https://ivdr.net ("IVDR.net"), operated by B10TECH Biyoteknoloji Sanayi ve Ticaret Limited Şirketi. We sell two kinds of products:

• Digital products — downloadable IVDR compliance templates, checklists and document packs (DOCX, XLSX, PDF).
• Services — regulatory consultancy, document review and training delivered remotely by appointment.

2. Delivery of Digital Products

• Digital products are delivered electronically. No physical shipment is made and no shipping fee is charged.
• After your payment is confirmed, a download link is sent to the e-mail address you entered at checkout, normally within minutes and at most within 24 hours.
• If you do not receive the e-mail, check your spam folder and then contact us at info@ivdr.net with your order number. We will re-send the files within one business day.
• Download links remain valid for 30 days and allow up to 5 downloads.

3. Delivery of Services

Services are performed remotely (video call, e-mail, shared documents) on the dates agreed in writing after purchase. The scope, duration and delivery dates are confirmed by e-mail before work starts.

4. Right of Withdrawal and Returns — Digital Products

Because digital content cannot be "returned" once it has been downloaded, the statutory right of withdrawal does not apply to digital products that have been delivered electronically with your prior express consent (Turkish Distance Contracts Regulation Art. 15/1-ğ; EU Directive 2011/83/EU Art. 16(m)). By completing the purchase you consent to immediate delivery and acknowledge that you lose the right of withdrawal once the download starts.

We will nevertheless refund or replace a digital product when:

• Non-delivery: you did not receive a working download link and we could not fix it within 3 business days of your report;
• Defective files: the files are corrupted, cannot be opened, or differ materially from the product description, and we could not provide a corrected version within 3 business days;
• Duplicate purchase: you bought the same product twice within 24 hours — the duplicate is refunded.

5. Cancellation of Services

• You may cancel a purchased service within 14 days of purchase without giving any reason, provided the service has not yet started. The full amount is refunded.
• If you expressly requested that the service start within the 14-day period, you may still cancel, but you will be charged for the portion of the service already performed, in proportion to the total price.
• Once the service has been fully performed with your prior express consent, the right of cancellation no longer applies.
• Scheduled sessions can be rescheduled free of charge with at least 24 hours' notice.

6. How to Request a Refund or Cancellation

E-mail info@ivdr.net or call +90 (212) 942 86 70 and include: your order number, the e-mail address used at checkout, and a short description of the issue (screenshots help). We reply within 2 business days.

7. Refund Processing

Approved refunds are returned to the original payment method (credit/debit card via our payment provider iyzico). Refunds are issued within 14 days of approval; your bank may need a further 5–10 business days to show the amount on your statement. We never refund in cash or to a different card.

8. Consumer Rights

Nothing in this policy limits your statutory rights under Turkish Consumer Protection Law No. 6502 or, where applicable, EU consumer law. Disputes may be brought before the Consumer Arbitration Committees or Consumer Courts in Türkiye.